Unified Inbox
Stop checking two tools. Texts and emails from the same client show up together, with channel badges and real-time updates.
Client conversations don't stay in one channel — someone texts you about a reschedule, then emails a follow-up question. MsgHealth's unified inbox keeps SMS and email conversations in the same place, with a clear channel badge on each thread and filter tabs when you want to focus on one channel.
Reply from the inbox and it goes out on the right channel automatically — SMS through Twilio, email through Resend with your reply threaded correctly back to the original conversation. Everything updates live via Supabase Realtime, so a new message shows up without a refresh.
It's the same inbox every automated send lands in too — missed-call text-backs, automation replies, and Autopilot sends all show up right alongside manual conversations, so nothing automated happens invisibly.
What you get
- SMS and email conversations, each channel-badged, filterable by tab
- Reply box defaults to the channel of the client's last inbound message
- Real-time updates via Supabase Realtime — no refresh needed
- Unread counts and push notifications extend across both channels
- Every automated message (automations, Autopilot, missed-call text-back) logs into the same inbox as manual replies
Businesses running both SMS and email through one inbox report catching replies noticeably faster than checking two separate tools.
How it works
Connect email
Set up your Resend sending domain — MsgHealth handles inbound routing to the right conversation automatically.
Texts and emails arrive together
Every inbound message from a client lands in one place, badged by channel.
Reply from one box
Pick the channel (or let it default to their last channel) and reply — it sends through the right provider.
Get notified either way
Unread counts and push alerts cover SMS and email the same way.