Do SMS and email from the same client merge into one thread?

They show as separate, channel-badged threads for the same client in the same inbox, rather than interleaved into a single thread — so you always know which channel a message came in on.

Does the inbox work with the BOOK/USUAL text-booking flow?

Yes — the unified inbox and the automated BOOK-keyword booking flow run on the same underlying conversation data without interfering with each other.

Is email a separate add-on?

No — email is a built-in second channel with its own plan-tier monthly limit, the same way SMS limits work.

Unified Inbox

Every client conversation — SMS and email — in one inbox

Stop checking two tools. Texts and emails from the same client show up together, with channel badges and real-time updates.

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Client conversations don't stay in one channel — someone texts you about a reschedule, then emails a follow-up question. MsgHealth's unified inbox keeps SMS and email conversations in the same place, with a clear channel badge on each thread and filter tabs when you want to focus on one channel.

Reply from the inbox and it goes out on the right channel automatically — SMS through Twilio, email through Resend with your reply threaded correctly back to the original conversation. Everything updates live via Supabase Realtime, so a new message shows up without a refresh.

It's the same inbox every automated send lands in too — missed-call text-backs, automation replies, and Autopilot sends all show up right alongside manual conversations, so nothing automated happens invisibly.

What you get

SMS and email conversations, each channel-badged, filterable by tab
Reply box defaults to the channel of the client's last inbound message
Real-time updates via Supabase Realtime — no refresh needed
Unread counts and push notifications extend across both channels
Every automated message (automations, Autopilot, missed-call text-back) logs into the same inbox as manual replies

Businesses running both SMS and email through one inbox report catching replies noticeably faster than checking two separate tools.

How it works

Connect email

Set up your Resend sending domain — MsgHealth handles inbound routing to the right conversation automatically.

Texts and emails arrive together

Every inbound message from a client lands in one place, badged by channel.

Reply from one box

Pick the channel (or let it default to their last channel) and reply — it sends through the right provider.

Get notified either way

Unread counts and push alerts cover SMS and email the same way.

Frequently asked questions

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