Plans, pricing, and billing

You're charged 50% off your plan's price the moment you complete checkout, then billed at the full rate starting your second month. Cancel anytime before your next billing date at no further cost.

Yes. When you upgrade, the new plan takes effect immediately and you're charged a prorated amount for the remaining days in your current billing cycle. Your next full charge will be at the new plan rate.

Downgrades take effect at the end of your current billing period. Until then, you keep access to your current plan's features. Client capacity is unlimited on every plan, so downgrading never requires archiving clients — you'll just lose access to the higher tier's features (like AI predictions, automations, or Voice AI).

Go to Settings → Billing → Cancel Subscription. Your access continues until the end of your paid period. After that, your account loses access to paid features until you resubscribe. Your data is retained for 90 days after cancellation so you can export it or reactivate.

No. All plans are month-to-month with no long-term commitment. You can cancel anytime. Annual billing (at a 20% discount) is coming soon but not available yet.

Invoices are automatically emailed after each charge. You can also download past invoices at any time from Settings → Billing → Invoice History.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely by our PCI-compliant payment processor. We do not accept PayPal or bank transfers at this time.

Go to Contacts → Export CSV to export your client list at any time on any paid plan. Pro and Enterprise plans also get PDF exports and a custom report builder for booking, revenue, and health-history views. We recommend exporting before your account downgrades.

You don't have to stop texting when you hit your monthly allowance. On Starter and Pro, extra texts are billed at $0.033 each on your next monthly invoice, capped at 1,000 extra texts per month so a runaway campaign can't create a surprise bill. You can turn overage off anytime in the SMS Usage card under Settings → Billing, and sends then stop at your limit. On Enterprise and the Pay-Per-Use Wallet plan, extra texts draw $0.04 each from your prepaid wallet. You can also upgrade to a higher plan for a larger included allowance.

Subscription charges are non-refundable, but you can cancel at any time to stop future billing — your access continues through the end of the paid period. If you believe you were charged in error, email support@msghealth.net and we'll review it.

Yes. Card payments you collect from clients through MsgHealth — invoices, deposits, Text2Pay links, POS and Tap2Pay — carry a 2% MsgHealth platform fee, in addition to standard card-processing fees. There's no fee on bookings themselves, no marketplace commission on new clients, and no fee if you collect payment outside MsgHealth.

Instead of a monthly subscription, you pay a one-time $279 activation that unlocks every Enterprise feature, then usage draws from a prepaid wallet: $0.04 per text message, $1.00 per Voice AI minute, and about $0.05 per AI action. Top up any amount whenever you like, or set an automatic recurring top-up. Bigger top-ups earn bonus credit: 25% extra on top-ups over $100, and 50% extra at $250 or more. It's a good fit for seasonal or low-volume businesses that want full features without a fixed monthly bill.

MsgHealth replaces several separate tools — online booking, SMS marketing, review management, invoicing and payments, CRM, and retention analytics — in one plan starting at $50/month with unlimited clients, so compare it against the combined cost of the separate tools you use today. Our comparison pages break that down for popular alternatives.

Starter suits solo operators just getting started with SMS retention. Pro is the most popular plan — it adds AI churn predictions, custom SMS templates, and up to 3 team seats. Enterprise is built for multi-location businesses or agencies that need unlimited team seats, bulk campaigns, and custom reporting with webhook/API access.